Improve field service and customer satisfaction with efficient service management workflows.
OmegaCube’s service management solution is ideal for you – a manufacturer or an equipment dealer offering field service contracts to your customers. The service management solution helps you streamline your entire inbound call handling to the invoicing process.
- Improve customer service by providing real-time information to service technicians
- Increase revenue by offering proactive maintenance services to customers
- Reduce cost of service by improved scheduling, on-site access of equipment history to technicians
- Improve cash flow by reducing time to invoice the customer after service is completed
Key Features
Service Requests and Tickets
Maintain customer equipment log and access this information when a customer calls for support or logs a service request using the online portal. Generate service ticket with a single click
Schedule and Dispatch
Schedule service visits based on technician availability and electronically send schedules to the technician. Using mobile devices technician has access to the previous history on the equipment. Customers can electronically sign the completed service record using a tablet.
Spare parts management
Order spare parts from the dealer or pull from stock inventory. Maintain spare parts list for equipment.
Time and Expense billing
Service personnel can enter time and expense information directly for a ticket or a set of tickets. They can scan and attach receipts using their mobile phone or tablet. This information is automatically sent to accounting and can be billed with 1 click.
Mobile and Tablet Access
Provide access to data regarding equipment history, spare parts, service tickets, time and expense reporting on an ipad or android tablet. Obtain customer signature electronically.
Related Topics
What is Customer Relationship Management (CRM) in ERP?
Customer Relationship Management (CRM) in OmegaCube ERP is a comprehensive customer management module that enables manufacturers to increase prospect-to-customer ratio, automate lead management, improve customer response, easily execute sales campaigns and get accurate results.
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What is Tool and Fixture Management in ERP?
Tool and Fixture Management in OmegaCube ERP helps manufacturers to efficiently track and maintain machine tool equipment, toolsets, utilities, and spare parts. Maintenance/repair schedules can be easily created based on the production schedule to ensure the continuous availability of tools during production.
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What are Mobile Applications in ERP?
OmegaCube ERP’s Mobile Application solutions give manufacturers the much-required mobility and the power to access ERP data on the move. They can access transactions, reports, dashboards, alerts from any hand-held device, anywhere. They can also create new applications or add more functionalities to suit their requirement.
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