Service Management

Automate your field service and improve your customer's experience

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OmegaCube’s service management solution is ideal for you – a manufacturer or an equipment dealer offering field service contracts to your customers. The service management solution helps you streamline your entire in-bound call handling to invoicing process.

Improve customer service by providing real time information to service technicians
Increase revenue by offering proactive maintenance services to customers

Reduce cost of service by improved scheduling, on-site access of equipment history to technicians
Improve cash flow by reducing time to invoice the customer after service is completed

Key Features

Service Requests and Tickets

Maintain customer equipment log and access this information when customer calls for support or logs a service request using on-line portal. Generate service ticket with a single click

Schedule and Dispatch

Schedule service visit based on technician availability and electronically send schedule to technician. Using mobile devices technician has access to previous history on the equipment. Customer can electronically sign the completed service record using a tablet.

Spare parts management

Order spare parts from the dealer or pull from stock inventory. Maintain spare parts list for a equipment.

Time and Expense billing

Service personnel can enter time and expense information directly for a ticket or a set of tickets. They can scan and attach receipts using their mobile phone or tablet. This information is automatically sent to accounting and can be billed with 1 click.

Mobile and Tablet Access

Provide access to data regarding equipment history, spare parts, service tickets, time and expense reporting on an ipad or android tablet. Obtain customer signature electronically.

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