Customer Service
- Utilize Service Agent Console to lookup a phone number and retrieve customer information
- Review all customer specific history in a central console
- Drill down to transactional details
Sales Return
- Provide RMA and return documentation to customers
- Apply correct pricing to returns
- Receive goods and trigger quality process
- Generate credit memos with 1-click
- Update Inventory automatically
Shipping
- Integrate with UPS and Fedex
- Implement One-click invoicing process
- Send tracking information to customers
- Generate material certifications and relevant shipping documentation automatically
- Print customer specific labels
- Generate Bill of Lading and other shipping documentation
Sales Reps and Commissions
- Setup and calculate sales rep commissions
- Define commission rules
