Service Management
OmegaCube ERP’s Service Management enables you to deliver a seamless, and efficient post-sales service and support to your customers.
Be it tracking service requests, scheduling repairs, managing warranties, manage billing, spare parts inventory and dispatching field technicians, OmegaCube ERP helps you streamline your post-sales service with complete ease.
With real-time data, workflow automation and centralized communication, you can be more responsive to your customers’ issues, resolve them faster to boost customer satisfaction and long-term loyalty.
Key Benefits
- Improve customer service by providing real-time information to service technicians
- Increase revenue by offering proactive maintenance services to customers
- Reduce cost of service by improved scheduling, on-site access of equipment history to technicians
- Improve cash flow by reducing time to invoice the customer after service is completed
Key Features
Our Customers are Our Purpose and Our Strength
We’ve lowered lead times and reduced our costs across all four profit centers. The system essentially traces each job from the initial quotation entered in its CRM module through the manufacturing cycle, into the warehouse, out the door and into the billing process. PowerERP does everything we need to operate our business, from shop-floor to front-office.”
If we want to know anything about production, sales, a particular job, maintenance on a job or raw material costs on a job we only have to go one place to look for it. That’s powerful.”
With the capability of handling complex pricing, for instance, I was able to handle various pricing types that are unique to a distribution environment. Using Point-of-sale hand-held applications, order processing has cut down the time it takes for us to replenish shelves at supermarkets. These improvements have translated into increased sales. “Getting our sales and inventory data used to be a nightmare, and now it is clean and easily accessible”.
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FAQ
Customer Relationship Management (CRM) in OmegaCube ERP is a comprehensive customer management module that enables manufacturers to increase prospect-to-customer ratio, automate lead management, improve customer response, easily execute sales campaigns and get accurate results.
Tool and Fixture Management in OmegaCube ERP helps manufacturers to efficiently track and maintain machine tool equipment, toolsets, utilities, and spare parts. Maintenance/repair schedules can be easily created based on the production schedule to ensure the continuous availability of tools during production.
OmegaCube ERP’s Mobile Application solutions give manufacturers the much-required mobility and the power to access ERP data on the move. They can access transactions, reports, dashboards, alerts from any hand-held device, anywhere. They can also create new applications or add more functionalities to suit their requirement.
