> Customer requires a custom-product to be manufactured from scratch i.e. design to delivery
> RFQ from the customer to the ETO manufacturer

> Swiftly create accurate quotations using ERP’s Product Configurator tool
> Generate quotations using customer’s unique product requirements & pricing options 
> Configure pricing, discounts, & quotations for custom products

> Customer approves manufacturer’s proposal & quotation
> Customer gives a go-ahead to create the project and sales order

> Create a sales order that includes agreed upon costs, delivery timelines & WBS with an ERP’s

> Setting up a dedicated project management team 
> Setup project deadlines, budgets, schedules, tasks, categories, tracking mechanisms etc.

> Create a project 
> Create project categories, tasks, budgets, & estimated time
> Enter start date and end date for each project task

> Collaborate with the customer to transform their concept to design
> Design product components, parts, sub-assemblies etc. 

> Create BOM in CAD software & import BOM to the ERP
> Instantly share designs with customers through EDI
> Instant auto-updates of design changes across master docs, work orders & sales orders

> Load or edit BOM & routing as required
> Create and allocate work orders based on BOM
> Finalize item master list

> Load finalized BOM & Routing 
> Create work orders & allocate to the shop-floor/procurement team
> Report labor time in the time reporting portal

> Purchase materials from preferred suppliers based on BOM information and item master list
> Create and allocate work orders based on BOM

> Create purchase order with preferred suppliers to procure required materials
> Receive goods & record goods info using portable bar-code scanners
> Update BOM with procured goods info

> Finalize production schedule along with labor, machine and material availability
> Initiate shop-floor operations and track work order progress
> Track inventory levels, goods movement and update as necessary
> Track yield quality and ensure optimum quality of end-products
> Track machine, material and labor utilization

> Create production schedule using ERP’s planning & scheduling and MRP
> Track shop-floor operations, machine, labor and material utilization in real-time
> Monitor material consumption and goods movement with inventory module
> Maintain equipment and tools to ensure uninterrupted production

> Record and track project expenditures and overhead costs
> Ensure all account payables and receivables are on track
> Maintain accurate documentation and tally of time & expenses

> Carry out progress invoicing after the completion of each manufacturing phase 
> Collect time and expense info for each project phase
> Collect costs for purchases, manufacturing and outside services
> Arrive at project profitability based on actual costs collected from each department
> Maintain accurate records of AP, AR and General Ledger

> Ship the end product to the customer’s location
> Track shipment and send constant updates to the customer
> Generate shipping documents and invoices as necessary

> Enable shipment tracking using bar-code and RFID integration
> Track customer shipment using shipment applications such as FedEx, USPS, UPS, and Starship.
> Generate material certifications, Bill of Lading, invoice, and other shipping documentation
> Enable customers to access shipment data, tracking numbers, sales invoices, documents etc. via self-service portals.

> Carry out post-sales service commitments
> Maintain products post-sale through repair or maintenance
> Take care of product/service maintenance through AMC agreements

> Installation of product on customer’s premises
> Create service tickets, assign service personnel and schedule service visits as per customer requirement
> Enter time and expense data for service tickets directly into the ERP
> Manage spare parts inventory and initiate procurement from dealers